SHP, a leading administrator of home health consumer assessment of healthcare providers and systems (HHCAHPS) surveys and an approved Center for Medicare and Medicaid (CMS) vendor, has recognized Navicent Home Health as a Premier Performer in home healthcare delivery.
Navicent Home Health is recognized as an SHP Best Home Health Patient Satisfaction Award Winner, ranking Navicent Home Health in the top five percent of SHP’s national HHCAHPS survey benchmark for overall satisfaction as measured from the patient’s point of view.
“This recognition – based on feedback that was received directly from our patients – is a testament to the wonderful home care we are providing to patients throughout the region. To be recognized in the top five percent of homecare providers nationwide for two years in a row is indeed a tremendous honor, and a testament to the consistent quality of our service,” said Dr. Ninfa M. Saunders, President and CEO of Navicent Health.
Navicent Home Health is the only not-for-profit home health agency in the midstate, and provides in-home skilled nursing; physical, occupational and speech therapies; home health aides and medical social services for patients throughout the region.
“Our staff provides home care for approximately 400 patients at any given time, averaging over 58,000 home visits per year. Our staff really love what they do and we don’t have a lot of turnover, so our patients are able to work with the same clinicians and really build strong relationships with their caregivers. We are not only providing high quality care and therapy within the patient’s home, but also providing compassionate support that has led to wonderful patient satisfaction,” said Scott Jones, Director of Navicent Home Health.
Last year, SHP recognized Navicent Home Health as a Superior Performer, ranking in the top 20 percent.
SHP administers required HHCAHPS surveys as an approved CMS vendor. The annual SHP Best™ program was created to acknowledge home health agencies that consistently provide high quality service to their patients. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey. SHP Best award recipients are determined by ranking the overall score for all SHP HHCAHPS clients.